Cookie Policy

This Cookie Policy explains how Tembo Data Systems, Inc. ("Tembo", "we", "us", or "our") uses cookies and similar tracking technologies when you visit our websites and use our services (collectively, the "Services"). This policy should be read alongside our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to site owners. Cookies may be set by the website you are visiting ("first-party cookies") or by third parties whose services the website uses ("third-party cookies").

2. Types of Cookies We Use

We use the following categories of cookies on our Services:

a. Strictly Necessary Cookies

These cookies are essential for the operation of our Services. They enable core functionality such as authentication, security, and session management. Without these cookies, the Services cannot function properly. Because they are strictly necessary, these cookies do not require your consent under applicable law.

• Authentication cookies – Maintain your signed-in state and session (provided by Clerk)
• Security cookies – Help detect and prevent fraudulent activity and protect the security of your account

b. Analytics and Performance Cookies

These cookies help us understand how visitors interact with our Services by collecting and reporting information about usage patterns. The data collected is aggregated and used to improve site performance and user experience.

• PostHog – Product analytics to understand feature usage and improve the Services
• Segment – Event tracking and analytics routing to help us understand usage patterns

c. Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences (e.g., theme selection) and providing customer support features.

• Theme preference – Remembers your light/dark mode selection
• Intercom – Powers our in-app customer support chat widget

3. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control how these third parties use their cookies. The third-party services we use that may set cookies include:

• Clerk – Authentication and user management
• PostHog – Product analytics
• Segment – Analytics and event tracking
• Intercom – Customer support
• Stripe – Payment processing

Please refer to each provider's own privacy and cookie policies for details on their use of cookies.

4. Your Rights Under GDPR and Applicable Law

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, you have specific rights regarding cookies under the General Data Protection Regulation (GDPR), the ePrivacy Directive, and related local data protection laws:

• Right to consent: We will obtain your consent before placing non-essential cookies on your device, where required by law.
• Right to withdraw consent: You may withdraw your consent to non-essential cookies at any time by adjusting your browser settings or contacting us.
• Right to information: You have the right to be informed about the cookies we use and their purposes, which this policy provides.

5. How to Manage Cookies

You can control and manage cookies in several ways. Please note that removing or blocking cookies may impact your user experience and some functionality may no longer be available.

Browser Settings

Most browsers allow you to view, manage, delete, and block cookies for a website. Be aware that if you delete all cookies, any preferences you have set will be lost, including the ability to opt out of cookies, as this function itself requires placement of an opt-out cookie on your device. Guidance on how to manage cookies in popular browsers can be found at:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. At this time, we do not respond to DNT signals, but you may use the cookie management options described above to manage your preferences.

6. Data Retention

Cookies have varying lifetimes depending on their type. Session cookies are deleted when you close your browser. Persistent cookies remain on your device until they expire or you delete them. Analytics cookies are typically retained for up to 12 months. Authentication cookies are maintained for the duration of your active session or until you sign out.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at: privacy@tembo.io

For more information about how we handle your personal data, please see our Privacy Policy. For details on how we process personal data on behalf of customers, please see our Data Processing Addendum.