Privacy Policy

Tembo Data Systems, Inc. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our websites, products, and services (collectively, the "Services"). Please read this Privacy Policy carefully. By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use the Services, and information from third-party sources.

• Personal Information. Name, email address, phone number, and other details you provide when creating an account or profile.
• Database Information. When you connect your database, we collect metrics, schema information, and configuration details. We do not access your actual data contents unless explicitly requested for troubleshooting.
• Usage Data. Information about how you use our Services, including features used, actions taken, and frequency of use.
• Device Information. IP address, browser type, operating system, and other technical information.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services
• Process transactions and manage your account
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Develop new products, services, and features
• Monitor and analyze trends, usage, and activities in connection with our Services

3. AI Features and Data Processing

To provide its features, Tembo makes AI requests to our server. This happens for many different reasons, including when you ask questions in chat and for building up context or looking for issues to show you.

An AI request generally includes context such as your recently viewed files, your conversation history, and relevant pieces of code. This data is sent to our infrastructure on AWS, and then to the appropriate language model inference provider.

You own all the code generated by Tembo.

LLM Provider Data Privacy

Tembo itself does not use your code or data to train models. When you use Tembo's AI features, your code is sent to third-party language model providers (such as Anthropic, OpenAI, or xAI) through their APIs. These providers have the following privacy policies regarding your data:

• Anthropic (Claude): Does not train on data submitted via the Claude API. API inputs and outputs are not used to train models. Your code and prompts remain private. Data may be retained temporarily for trust and safety purposes (typically 30 days), but not for training.
• OpenAI: Does not train on any inputs or outputs from API users by default. API customers are opted OUT by default - your data is not used for training unless you explicitly opt-in.
• xAI (Grok): Does not use your business data, including inputs (prompts) or outputs (answers), for training their models when you use the API.

Tembo's role is limited to cloning your repository and running the AI agent until a pull request is opened. We do not store, analyze, or use your code for any other purpose. For complete details on how each LLM provider handles your data, please refer to their respective privacy policies.

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data in the following cases:

• With Service Providers: Vendors and consultants that perform services for us
• For Business Transfers: In connection with mergers, acquisitions, or sale of assets
• As Required by Law: To comply with legal obligations or respond to lawful requests
• With Your Consent: When you direct us to share information

5. Data Security

We take appropriate measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server environments hosted on AWS
• Encryption for sensitive information
• Regular monitoring of systems for vulnerabilities
• SOC 2 Type 1 certification

However, no website or online platform is completely secure. We cannot guarantee the security of any information you transmit to us.

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Request correction of inaccurate or incomplete information
• Object to our processing of your information in certain circumstances
• Delete your account at any time through the Settings dashboard

To exercise these rights, please contact us at privacy@tembo.io.

7. Account Deletion

You can delete your account at any time in the Settings dashboard (click "Advanced" and then "Delete Account"). This will delete all data associated with your account. We guarantee complete removal of your data within 30 days.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes.

9. International Data Transfers

Tembo is based in the United States and the information we collect is governed by U.S. law. If you are accessing the Services from outside of the U.S., please be aware that information collected through the Services may be transferred to, processed, stored, and used in the U.S.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Effective Date." We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: privacy@tembo.io