Tembo Data Systems, Inc. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our websites, products, and services (collectively, the "Services"). Please read this Privacy Policy carefully. By using our Services, you agree to the practices described in this Privacy Policy.
We collect information that you provide directly to us, information we obtain automatically when you use the Services, and information from third-party sources.
Personal Information. Name, email address, phone number, and other details you provide when creating an account or profile.
Database Information. When you connect your database, we collect metrics, schema information, and configuration details. We do not access your actual data contents unless explicitly requested for troubleshooting.
Usage Data. Information about how you use our Services, including features used, actions taken, and frequency of use.
Device Information. IP address, browser type, operating system, and other technical information.
We use your information to:
Provide, maintain, and improve our Services
Process transactions and manage your account
Send technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and customer service requests
Develop new products, services, and features
Monitor and analyze trends, usage, and activities in connection with our Services
To provide its features, Tembo makes AI requests to our server. This happens for many different reasons, including when you ask questions in chat and for building up context or looking for issues to show you.
An AI request generally includes context such as your recently viewed files, your conversation history, and relevant pieces of code. This data is sent to our infrastructure on AWS, and then to the appropriate language model inference provider.
You own all the code generated by Tembo.
We do not sell or rent your personal information. However, we may share your data in the following cases:
With Service Providers: Vendors and consultants that perform services for us
For Business Transfers: In connection with mergers, acquisitions, or sale of assets
As Required by Law: To comply with legal obligations or respond to lawful requests
With Your Consent: When you direct us to share information
We take appropriate measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:
Secure server environments hosted on AWS
Encryption for sensitive information
Regular monitoring of systems for vulnerabilities
SOC 2 Type 1 certification
However, no website or online platform is completely secure. We cannot guarantee the security of any information you transmit to us.
You have the right to:
Access, update, or delete your personal information
Request correction of inaccurate or incomplete information
Object to our processing of your information in certain circumstances
Delete your account at any time through the Settings dashboard
To exercise these rights, please contact us at privacy@tembo.io.
You can delete your account at any time in the Settings dashboard(click "Advanced" and then "Delete Account"). This will delete all data associated with your account. We guarantee complete removal of your data within 30 days.
We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes.
Tembo is based in the United States and the information we collect is governed by U.S. law. If you are accessing the Services from outside of the U.S., please be aware that information collected through the Services may be transferred to, processed, stored, and used in the U.S.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Effective Date." We encourage you to review this policy periodically.
If you have any questions or concerns about this Privacy Policy, please contact us at: privacy@tembo.io
